Privacy Policy

Information We Collect

Information you provide directly:

• Name, business name, email address, phone number
• Shipping and billing address
• Payment method details (last 4 digits and card type retained; full card details processed securely by our payment processor)
• Reseller permit or business license number (if applicable)
• Order history and product preferences

Information collected automatically:

• IP address, browser type, device information
• Pages visited, referral source, session duration
• Session cookies for login and cart functionality

How We Use Your Information

• To process and fulfill your orders
• To manage your membership account and billing
• To send order confirmations, shipping updates, and invoices
• To send reorder reminders based on your purchase history
• To send marketing communications (with your consent)
• To send SMS/text notifications (if you opt in)
• To comply with legal and regulatory requirements
• To improve our products and services

Communication Consent

By enrolling as a member, you agree to receive transactional communications, marketing emails, and SMS/text messages (message and data rates may apply). You may opt out at any time:

• SMS: Reply STOP to any text message
• Email: Click the unsubscribe link in any marketing email
• Account: Update your preferences in your account settings

See our SMS Consent Disclosure for full details.

Payment Processing

Card payments are processed securely by Sola Payments / Cardknox. We do not store your full card number. Only the last 4 digits and card type are retained for your records. Our payment processor's privacy policy governs how they handle your payment data.

Data Sharing

We do not sell your personal information. We may share data with:

• Payment processors (to process transactions)
• SMS/email providers (to send notifications)
• Shipping and delivery services (to fulfill orders)
• Law enforcement (when required by law)

Data Retention

We retain order history and account data for as long as your account is active and for a reasonable period afterward for accounting, tax, and legal purposes. Payment transaction records are retained as required by financial regulations.

Data Security

We use industry-standard security measures to protect your data, including encrypted connections (HTTPS), secure payment tokenization, and access controls. However, no method of transmission over the Internet is 100% secure.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us. California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to request deletion. Note that we may be required to retain certain records for legal or financial purposes.

Cookies

We use session cookies to keep you logged in and to maintain your shopping cart. We do not use third-party tracking cookies or sell data to advertisers.

Children's Privacy

Our services are intended for business use only. We do not knowingly collect personal information from individuals under 18 years of age.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance.

Contact

Privacy questions? Contact us.